2016/9/20 [16:15 - 17:05] E-4 The Beginner's Guide to CRM : What is it? This session is available in Japanese. Yasuharu Okamoto Moderator 3 Directus Inc. CEO Jin Inamasu Speaker 初 CyberAgent.Inc, Division Chief eCRM Solution Division Masashi Maruyama Speaker 初 SMBC Nikko Securities Inc. General Manager SHINICHI NAKAMURA Speaker 2 Panasonic Corporation CRM Promotion Department General Manager